Cookie Policy
Welcome to TalkToAgent! This Cookie Policy explains how we use cookies and similar technologies when you visit our website or use our SaaS platform and chatbot widget (collectively, the “Service”). By using our Service, you consent to the use of cookies as described in this policy. If you do not agree, please adjust your browser settings or refrain from using our Service.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They help us recognize your device, remember your preferences, and provide a personalized experience.
How We Use Cookies
We use cookies for the following purposes:
Essential Cookies
These cookies are necessary for the Service to function properly. They enable core features such as security, authentication, and load balancing. You cannot disable these cookies without affecting the functionality of the Service.
Performance Cookies
These cookies help us understand how visitors interact with our Service by collecting information about page visits, traffic sources, and other metrics. This data is used to improve the performance and user experience of our Service.
Functional Cookies
These cookies allow us to remember your preferences (e.g., language, region) and provide enhanced features.
Advertising Cookies
These cookies are used to deliver relevant ads and measure the effectiveness of our marketing campaigns. They may also be used by third-party advertisers to track your activity across websites.
Third-Party Cookies
We may allow third-party service providers (e.g., Google Analytics, Facebook) to place cookies on your device. These cookies are used for analytics, advertising, and other purposes as described in their respective privacy policies.
Types of Cookies We Use
Below is a list of the cookies we use and their purposes:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Essential | Maintains your session during your visit | 12 Hours |
| user_preferences | Functional | Stores your language and region preferences | 30 days |
| _ga | Performance | Tracks website usage for Google Analytics | 2 years |
| _gid | Performance | session-based cookie that distinguishes users within a single visit or session | 24 hours |
| _fbp | Advertising | Tracks ad performance for Facebook | 90 days |
| NID | Third-Party | Used by Google for advertising and personalization | 6 months |
| _hjSessionUser | First-Party | gives you behavior analytics and feedback data to help you empathize with and understand your customers | 365 days |
How to Manage Cookies
You can control and manage cookies through your browser settings. Below are links to instructions for popular browsers:
- Google Chrome
- Mozilla Firefox
- Safari: go to Safari > Preferences > Privacy and then choose your desired cookie settings.
- Microsoft Edge
- Opera
Please note that disabling cookies may affect the functionality of our Service and limit your user experience.
Your Choices
- Opt-Out of Performance and Advertising Cookies: You can opt-out of third-party cookies by visiting the following links:
- Google Analytics Opt-Out
- Facebook Ad Preferences
- Network Advertising Initiative (NAI) Opt-Out
- Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner where you can accept or reject non-essential cookies..
Changes to This Cookie Policy
We may update this Cookie Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@talktoagent.com
Address: 131 Continental Dr Suite 305 Newark, DE, 19713 US