Terms of Use
Welcome to TalkToAgent! These Terms of Use (“Terms”) govern your access to and use of our SaaS platform, chatbot widget, and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Acceptance of Terms
By using the Service, you confirm that
- You are at least 16 years old (or the age of majority in your jurisdiction).
- You have the legal authority to agree to these Terms.
- If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization.
Description of the Service
TalkToAgent provides a SaaS platform and chatbot widget that allows businesses to engage with their website visitors. The Service includes features such as Ai chatbot, automated responses, and analytics.
User Obligations
Account Registration
To access certain features of the Service, you may need to create an account. You agree to:
- Provide accurate and complete information during registration.
- Keep your account credentials secure and notify us immediately of any unauthorized access.
Prohibited Activities
You may not:
- Use the Service for any illegal or unauthorized purpose.
- Reverse engineer, decompile, or disassemble the Service.
- Transmit spam, malware, or harmful content through the Service.
- Violate any applicable laws or regulations.
Intellectual Property
Ownership
All intellectual property rights in the Service, including software, trademarks, and content, are owned by TalkToAgent or its licensors. You may not use, copy, or distribute any part of the Service without our prior written consent.
User-Generated Content
You retain ownership of any content you submit through the Service. By submitting content, you grant TalkToAgent a worldwide, non-exclusive, royalty-free license to use, reproduce, and display the content for the purpose of providing the Service.
Payment and Billing
Subscription Plans
The Service is offered under various subscription plans. By subscribing, you agree to pay the applicable fees and taxes.
Cancellation
You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.
Refunds
All payments are non-refundable unless otherwise stated in these Terms.
Termination
Subscription Plans
The Service is offered under various subscription plans. By subscribing, you agree to pay the applicable fees and taxes.
By You
You may stop using the Service at any time by canceling your subscription.
By Us
We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including if you violate these Terms.
Effect of Termination
Upon termination, your right to use the Service will immediately cease. We will not be liable for any damages resulting from termination.
Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Service will be error-free, secure, or uninterrupted.
Limitations of Liability
To the fullest extent permitted by law, TalkToAgent shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Service. Our total liability for any claim shall not exceed the amount paid by you for the Service in the past 12 months.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Delaware, USA. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of An Information Technology C Corporation
Updates to Terms
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.
Account Deletion, Plan Downgrade, and Subscription Cancellation
Users may request account deletion, plan downgrades, or subscription cancellations by contacting our support team at support@talktoagent.com. Requests will be processed manually and may take up to 5-7 business days to complete.
- Account Deletion: Once deleted, all associated data, including AI configurations, chat histories, and stored preferences, will be permanently removed and cannot be recovered.
- Plan Downgrade: Any downgrade requests will take effect at the start of the next billing cycle. Features exclusive to higher-tier plans will no longer be available after the downgrade.
- Subscription Cancellation: Users can cancel their subscriptions at any time. Access to premium features will continue until the end of the current billing period, after which the account will revert to the free plan (if available). No refunds will be issued for partial billing periods.
For further assistance, please reach out to support@talktoagent.com.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@talktoagent.com
Address: 131 Continental Dr Suite 305 Newark, DE, 19713 US