Privacy Policy
Welcome to TalkToAgent! This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our SaaS platform and chatbot widget (collectively, the “Service”). By using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.
Information We Collect
We collect the following types of information:
Information You Provide
- Contact Information: Name, email address, phone number, and other details you provide when using our Service.
- Chat Data: Messages, queries, and other content you submit through the chatbot widget.
- Account Information: Username, password, and other credentials for accessing your account.
Information Collected Automatically
- Usage Data: Information about how you interact with our Service, including IP address, browser type, operating system, device information, and pages visited.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences. For more details, see our Cookie Policy.
- Account Information: Username, password, and other credentials for accessing your account.
Information from Third Parties
- We may receive information about you from third-party services, such as analytics providers or business partners.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our Service.
- To personalize your experience and respond to your inquiries.
- To analyze usage trends and optimize the performance of our chatbot widget.
- To send you updates, marketing communications, and promotional materials (with your consent).
- To comply with legal obligations and protect our rights.
How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: We share data with third-party vendors who assist us in operating our Service (e.g., hosting, analytics, customer support).
- For Legal Reasons: We may disclose information if required by law or to protect our rights, property, or safety.
- With Your Consent: We may share information with third parties if you give us explicit permission.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you request account deletion, all associated data, including AI configurations, chat histories, and stored preferences, will be permanently deleted and cannot be recovered.
To request account deletion, please contact us at support@talktoagent.com. Deletion requests may take up to 5-7 business days to process. Some data may be retained for legal or compliance purposes.
If you downgrade your plan, certain features and stored data may no longer be accessible. We recommend downloading any important data before requesting a downgrade.
Your Rights
Depending on your location, you may have the following rights under applicable data protection laws (e.g., GDPR, CCPA):
- Access: Request a copy of the personal information we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: You may request the deletion of your personal information, including your account, by contacting support@talktoagent.com.
- Restriction: Request that we limit the processing of your information.
- Portability: Request a transfer of your data to another service provider.
- Objection: Object to the processing of your information for certain purposes.
- Withdraw Consent: Withdraw your consent at any time (if processing is based on consent).
To exercise these rights, please contact us at privacy@talktoagent.com.
International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction, including the United States. These countries may have different data protection laws. We will ensure appropriate safeguards are in place to protect your data.
Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
Children’s Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our website. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@talktoagent.com
Address: 131 Continental Dr Suite 305 Newark, DE, 19713 US